Frequently Asked Questions (FAQ)
We’ve compiled a list of commonly asked questions to make your shopping experience as smooth as possible. If you have additional inquiries, feel free to contact us!
1. Where do you deliver?
Currently, we deliver exclusively within the United States of America.
2. What payment methods do you accept?
We accept two payment methods:
- Cash on Delivery (COD): Pay when your order arrives.
- Bank Cards: Secure payment with credit or debit cards.
3. How long does delivery take?
Orders are processed within 2-3 business days and delivered within 5-10 business days, depending on your location.
4. Can I return or exchange my order?
Yes! We offer a 30-day return and exchange policy. Items must be in their original condition, with all tags attached. Please ensure the size and color are correct before placing your order.
5. What should I do if I receive a damaged or wrong item?
If you receive a damaged or incorrect product, please contact us immediately with a photo of the item. We’ll assist you with a replacement or refund.
6. How do I track my order?
Once your order has been shipped, we will send you a tracking number via email or SMS. Use it to monitor your package in real-time.
7. Can I cancel my order?
Orders can be canceled within 24 hours of placing them. After this time, cancellation may not be possible as your order will already be processed.
8. Are the colors of the products exactly as shown?
We strive to represent our products as accurately as possible. However, slight variations in color may occur due to lighting or screen settings.
9. Can I use your photos or content?
Our photos and content are copyrighted. You may only leave comments or reviews. Please avoid using inappropriate language.
10. How can I contact customer support?
You can reach out to us through our Contact Us page or email us directly. We are happy to assist you with any questions or concerns.